Web Portal for Training & Development

Summary

This was the development of a training portal designed to enhance skills and foster staff retention at the Reserve Bank of Australia (RBA), particularly within the IT department. The goal was to establish a streamlined framework for internal processes and promote ongoing professional development.

So, what?

• Designed the RBA’s internal development portal to enhance usability and transparency in progress tracking.
• Engaged senior leadership and end-users to ensure alignment with staff needs and organizational goals.
• Empowered employees with clear training pathways, reducing ambiguity in professional development.
• Balanced client requirements with high-quality design to improve IT staff skills and retention.

Conclusion

The training and development framework smoothly integrated into the conceptual prototype of the portal, guided by engaging co-design processes with stakeholders and users. However, a challenge arose during prototype development—deciding on the digital platform became a stumbling block.

In the project debrief, a key takeaway emerged: staying abreast of tech trends is crucial for informed decision-making. The experience underscored the importance of establishing design decisions early to avoid potential costs and adapt more efficiently.